News


Feb 01 2003: Rykel Limited achieves ISO 9001 (2000)

The Standard

We are pleased to announce that Rykel Limited, including Dieline, has just earned the new update to this essential quality standard. Formally certified to ISO 9002:1994, our Quality Audit Team have worked hard to ensure that our Quality System complies with the new requirements of ISO 9001:2000 in all areas of our business, including the manufacture and assembly of mechanical and electrical components, machining and cable loom manufacture.

Customer Focus

This achievement affects our customers because there are two main differences between the two standards. The first is that it is more customer focussed, expecting us to have good communications with our customers and to measure and monitor their satisfaction. This is extremely useful to us as if we are doing something well it is nice to know, but if there is anything you feel we need to improve on then we need to be told about it in order to enhance your experience working with Dieline. Therefore we are undertaking a customer satisfaction survey and using customer relationship techniques to maximise the success of our partnerships.

Continuous Improvement

The second difference is the emphasis on continuous improvements of our processes and quality system, partly based on the feedback that we are given by our customers. This also information from our quality analysis tools such as Statistical Process Control. All in all, we aim to optimise the quality of service we offer and believe that ISO 9001:2000 will help us to work towards this whilst proving our intention.